Terms of Service

What we do

BlendDistrict is a booking and payments platform. Barbers are independent businesses, not our employees; each barber is responsible for the services they provide, their prices, schedule and conduct. We are not a party to the service agreement between a client and a barber.

Bookings and payment

• Appointments are paid in full when booked, by card through Stripe.
• Each booking includes a booking fee, shown before you pay, which covers the platform and card processing. The booking fee is non-refundable unless the barber cancels.
• Your booking is confirmed once payment succeeds; you'll receive a confirmation with a link to manage it.

Cancellations, rescheduling and no-shows

• Each barber sets a cancellation window (shown before you pay; usually 24 hours). Cancel before it to get the service price refunded, or reschedule for free.
• Inside the window you may still cancel, but the payment is not refunded, and rescheduling isn't available.
• If you don't show up, the payment is not refunded.
• If the barber cancels, you get a full refund, including the booking fee.
• Refunds go back to your original card and usually take 5–10 business days to appear.

Memberships (monthly plans)

• A membership is a monthly subscription to a barber's plan, with a set number of cuts each billing month, for the services that plan covers. The price (plan price plus a membership fee) is shown before you subscribe.
• Memberships renew automatically every month and your card is charged each month until you cancel.
• Unused cuts expire at the end of each billing month and do not roll over.
• You can cancel anytime from your member page. Your membership stays active until the end of the month you've paid for; we don't give partial refunds.
• Cancel a booked cut before the barber's cancellation window to get it back; late cancellations and no-shows use the cut.
• If a monthly payment fails, booking with the membership is paused until it's paid.
• A barber may stop offering a plan; existing members keep it until they cancel or it ends.

Messages

We email you about your bookings. If you opt in, we also send text messages about your bookings (confirmations, reminders and changes). Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Carriers are not liable for delayed or undelivered messages.

Barbers

• Barbers must complete Stripe's onboarding and agree to Stripe's terms to receive payouts.
• Barbers receive their listed service and plan prices; clients pay the booking and membership fees. Barbers are responsible for their own taxes, licenses and the accuracy of their listings.
• Photos you upload must be your own work or used with permission.

Acceptable use

Don't misuse the service: no fake bookings, fraud, harassment, or attempts to access other people's accounts or data. We may suspend accounts that do.

Liability

The service is provided “as is”. To the extent allowed by law, we aren't liable for the services barbers provide, or for indirect or consequential losses. Our total liability for any claim is limited to the fees you paid us in the 12 months before it.

Changes and governing law

We may update these terms and will change the date above; continuing to use the service means you accept the update. These terms are governed by the laws of the State of Tennessee. Questions: support@blenddistrict.app.